Strategies for effective communication across cultures

  1. Know yourself — understand why you are pursuing this subject
    biases, assumptions, attitudes, likes and dislikes
  2. Learn about different cultures and values
    both US and foreign
  3. Use shared language
    avoid slang and jargon – use day-to-day vocabulary
  4. Take your time
    don’t leap to conclusions, allow someone to finish, relax, be flexible
  5. Consider physical and human setting
    physical environment and context, customs and past practice, timing
  6. Improve communication skills
    listen and be attentive; concentrate on explicit and be sensitive to implicit;
    be aware of nonverbal cues and communication; establish common goals
  7. Encourage feedback, allow for correction and adjustment of message
    create a comfortable environment, ask questions, listen intently to responses
  8. Develop empathy
    understand and appreciate the worldview of others
    treat others as you want to be treated